Error 503
Been getting error 503 for several days now when trying to review anything besides the home page. Many others seem to be having same issue - see https://www.isitdownrightnow.com/allmusic.com.html.
5 replies
Apologies. We had an issue where EU/UK users who were logged in were not loading pages correctly.
I believe this is resolved now if you clear your browser cache. https://www.refreshyourcache.com/en/home/
and do a Hard Refresh of the page: https://elod.in/how-to-do-a-hard-refresh-in-every-browser/
ME
Hi Zac
Thanks very much for this. Unfortunately, having performed those steps I am still having the same issue where I can only see the home page and get 503 errors everywhere else.
I have tried multiple browsers and I am in the UK. Are there are any other things I can try?
Best
Mike
Hi Mike,
If you log out are you able to access the other pages on AllMusic?
ME
Hi Zac
Yes - that works. Unfortunately, as soon as I log in again I get the error!
I'm unable to see my collection and ratings without being able to login
Best
Mike
Zac
·
OK. I guess we didn't solve it completely. We'll keep working on it.
OK, after lots of digging I think we have it fully resolved.
At a high level, we had a parameter setting in our cache that needed to be increased that was causing intermittent failures. Please take a look and let us know if it is fixed for you. Sorry it took us so long to hunt down.
ME
All fixed - thanks a lot Zac and I appreciate the effort you put in to resolve this so quickly.
Best
Mike