Error 503
Been getting error 503 for several days now when trying to review anything besides the home page. Many others seem to be having same issue - see https://www.isitdownrightnow.com/allmusic.com.html.
5 replies
OK, after lots of digging I think we have it fully resolved.
At a high level, we had a parameter setting in our cache that needed to be increased that was causing intermittent failures. Please take a look and let us know if it is fixed for you. Sorry it took us so long to hunt down.
ME
All fixed - thanks a lot Zac and I appreciate the effort you put in to resolve this so quickly.
Best
Mike
ME
Hi Zac
Yes - that works. Unfortunately, as soon as I log in again I get the error!
I'm unable to see my collection and ratings without being able to login
Best
Mike
Zac
·
OK. I guess we didn't solve it completely. We'll keep working on it.
Hi Mike,
If you log out are you able to access the other pages on AllMusic?
ME
Hi Zac
Thanks very much for this. Unfortunately, having performed those steps I am still having the same issue where I can only see the home page and get 503 errors everywhere else.
I have tried multiple browsers and I am in the UK. Are there are any other things I can try?
Best
Mike
Apologies. We had an issue where EU/UK users who were logged in were not loading pages correctly.
I believe this is resolved now if you clear your browser cache. https://www.refreshyourcache.com/en/home/
and do a Hard Refresh of the page: https://elod.in/how-to-do-a-hard-refresh-in-every-browser/