Common Problems

  • 1

    Error 503

    Mike Elliott · 5 · Last reply by Mike Elliott

    Been getting error 503 for several days now when trying to review anything besides the home page. Many others seem to be having same issue - see https://www.isitdownrightnow.com/allmusic.com.html.

  • 1

    wrong artist name

    Crook & The Bluff · 2 · Last reply by Zac

    This artist is supposed to be named "Crook & The Bluff" not "Crook & Bluff

    https://www.allmusic.com/artist/crook-bluff-mn0003383645

    Artist on Spotify:

    https://open.spotify.com/artist/6TOflOHBbU9dNgQ8RirZax?si=plFEVU_YTauo5SuG0VzPAA

  • 1

    My avatar does not show up in my allmusic account / reviews.

    GMan · 1 · Last reply by Zac

    Bummer. How do I fix that.

  • 1

    haven't received my album

    Jodi M Heinz · 3 · Last reply by Jodi M Heinz

    I ordered the Brother Love album on 9/3/20 and it arrived at our post office on 9/9/20.   The postmaster said it had the wrong box address and was delivered to someone else.    I gave your customer service person my correct address and repeated it several times but she said an order couldn't be changed after it was started.   I know my own address.   I did not give it to her wrong.  She transposed the numbers.   I still haven't received my album and the post office is trying to get it back or in contact with the person it delivered

  • 1

    'Bout "Satin doll"

    Antonio Carlos Miguel · 1 · Last reply by Zac

    At "Satin doll" (https://www.allmusic.com/composition/satin-doll-mc0002373723?0226b5a24863da79d716de7942e565fa), you must correct this information: "The tune, written in collaboration with saxophonist, arranger, and composer Billy Strayhorn to words by lyricist Johnny Mercer,". Strayhorn was a pianist, he never played saxophone.

    best

    antônio calos Miguel

  • 1

    Mislabeled: Jimmy Owens not Johnny Owens

    Lynn Inman · 0 · Posted

    Johnny Owens is incorrectly identified as a trumpet play on this album (https://www.allmusic.com/album/zawinul-mw0000193409/credits).

    The correct trumpet play is **Jimmy** Owens, who plays on track 3.

    There are likely other mistakes on the Johnny Owens' page too (https://www.allmusic.com/artist/johnny-owens-mn0001937502), which lists him as playing on Swing records in the 40s and as a guitarist and fiddle player on a rock record in 2006.

  • 1

    Need to combine credits

    Thom Flora · 3 · Last reply by Thom Flora

    My name is Thom Flora and I've been a professional background singer in Nashville TN from the late 70's until now. Currently my Credits are spread out among searches for "Thomas Flora", "Tom Flora" and "Thom Flora". Each of these results pages have a piece, but not all, of what should be my combined credits (under Thom Flora, if possible). Is there any way to aggregate all my credits on one page? Thanks in advance for whatever you can do.

  • 1

    Pop over of "Top Articles"

    Mads Pihl · 3 · Last reply by Zac

    I don't understand what's going on with the "Top Articles" pop over thing. See the attachment. I need to click this away every time I try to read actual content. Is it an ad? It doesn't appear to be. Is it making me search for alternative platforms with content comparable to Allmusic? Oh yes. Every day.

  • 1

    wrong artist name

    Andrea Mariatti · 1 · Last reply by Zac

    This artist is supposed to be named just "Mariatti" not with the complete birth name "Andrea Mariatti" https://www.allmusic.com/artist/andrea-mariatti-mn0002879051 Artist on Spotify: https://open.spotify.com/artist/3OSrkMwSuFY1jYBizAwkaq 

  • 1

    Allmusic & User Ratings are not being displayed on Album list

    Tomhenel28 · 3 · Last reply by Tomhenel28

    On the album list, the display for Allmusic ratings is blank, and the display for the User ratings has a number in parens. I have opened on two different browsers with the same issue.

  • 1

    I signed up for a paid account on AllMusic. But the site doesn't recognize this for some reason.

    Hari · 3 · Last reply by Zac

    I have the receipt from Paypal that my payment went through.  So why am I still seeing ads and being asked to pay again?  Please fix this issue since I paid for a membership.

    Thanks!

  • 1

    Advance Search doesn't have a search box to enter the search string.

    Ppverde · 1 · Last reply by Zac

    Unless my browser is faulty (Java issue?) and somehow preventing me from seeing it, Advance Search doesn't have an input box where you can enter the search string.

    (I'm using MacOS 10.15.7, and have tried both Safari and Chrome to same results) 

  • 1

    Artist's name in review is linked to a different band with the same name

    Derrick Pohl · 1 · Last reply by Zac

    First word of this album review is the band's name, but it is linked to a different band with the same name.

    https://www.allmusic.com/album/felt-mw0000764291

  • 1

    Columbian artist: Juanes doesn't show up in searches, not even an artist search

    Joseph Sochor · 1 · Last reply by Zac

    This artist: Juanes https://www.allmusic.com/artist/juanes-mn0000245250?e4eb25748fa5aff2cb2b216bd8681c40 doesn't show up in a search, not even an artist search

  • 1

    inconsistent ratings

    rootsmusic · 2 · Last reply by rootsmusic

    Stephen Cook wrote the same review for Dusty Springfield's "From Dusty With Love" and "A Brand New Me".  Yet, the former alias album was rated 3 stars and the latter was rated 4.5 stars.

  • 1

    Credit Error for Honest Graft album

    Michael Stubblefield · 0 · Posted

    "Michael Stubblefield" credited as Engineer on the Steve Everett album Honest Graft, should be listed as "Michael "Stubbs" Stubblefield".

  • 1

    The new Kepler Ten album is listed with the wrong title. It should be ‘A New Kind of Sideways’.

    Chris · 0 · Posted

    Hi 

    The new Kepler Ten album is listed with the wrong title. Please can this be changed. It should be  - ‘A New Kind of Sideways’’

    https://white-star-records.com/store/kepler_ten_-_a_new_kind_of_sideways

    Thanks

  • 1

    Link to Stephen Gibb (cover art artist) goes to Stephen Gibb (muician)

    Stephen Gibb · 1 · Last reply by Zac

    Hello,

    There is a link on the Allmusic.com website that appears to be wrongly associated to another Stephen Gibb (musician) instead of me Stephen Gibb (cover art artist).

    This is located at the credits for Trippie Redd’s Life’s a Trip page:

    https://www.allmusic.com/album/lifes-a-trip-mw0003203117/credits

     

    With the current link associated with the musician Stephen Gibb at this URL:

    https://www.allmusic.com/artist/stephen-gibb-mn0001519701

     

    It would be great if it linked instead to a bio on the actual cover art artist: Stephen Gibb is a Canadian artist most noted for his quirky brand of pop surrealism. He has done cover art for Trippie Redd’s Life’s a

  • 1
  • 1

    two Ashtars

    Jiri Matejicek · 1 · Last reply by Zac

    Hello,

    under the name Ashtar, you have two albums from different bands.

    https://www.allmusic.com/artist/ashtar-mn0001979279

    Urantia comes from Brazilian prog rock band, while Kaikuja from a swiss black metal duo.

    https://ashtarofficial.bandcamp.com/