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I have a paid subscription but AllMusic is not recognising it

I updated my subscription on May 16, this has not been updated in my account details. I therefore get the merrygoround of the adblocker thing. I have cleared cache and cookies numerous times and swapped bowsers, no change. Would appreciate help.

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Hi Roger,

We've looked into our system (and also in our PayPal and credit card systems) and we see an older subscription for your account that expired in 2020 but nothing recent.
Do you have a receipt for your recent transaction?

If you go to this page, what information does it tell you?
https://www.allmusic.com/user/profile#subscriptionSection

Feel free to email us at support (at) allmusic (dot) com for more discussion if you'd prefer.

We'd love to get this sorted out for you.

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R

Hi Zac,

Thank you for your reply, I do have PayPal receipt and credit card statement. I'll send an email as that should be easier to attach pdfs.

Regards,

Roger

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Thanks for the detail. We'll get this corrected and let you know when it is properly updated.

Thanks again for your support.

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