1

Web site it doesn't work in my phone

I can consult nothing in the web by phone

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10 replies

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VA

I hace same problem again

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I would suggest the following:

In the Chrome app

  1. On your Android phone, open the Chrome app Chrome.
  2. At the top right, tap More More.
  3. Tap History and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
  6. Tap Clear data.

Glad to hear it!

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VA

I have opened the Chrome app Google and I have opened app Allmusic and now is working. 

Thank you very much for your sport.

Comment

Our team is wondering if the problem is because your phone is running Android 9 (which Google ended support for two years ago).

Have you tried clearing the browser cache?

Are you using the Chrome browser on your phone?

In the Chrome app

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. At the top right, tap More More.
  3. Tap History and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
  6. Tap Clear data.
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VA

1.- error  HTTP 400

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VA

1.- no

2.- no

3.- no

4.- smartphone Samsung Galaxy J4+

     Android versión 9

5.- done

Comment

Can you please give us more detail?

1. Do you get an error message on the web page?

2. Is there any difference if you are using WiFi on your phone or using your cell service on your phone?

3 Does the page load if you use a different browser on your phone?

4. What kind of phone is it, and what is the operating system version? https://helpcenter.trendmicro.com/en-us/article/tmka-20559

5. Can you please go to this page and send us the URL it creates for you (next to the green button that says "Copy")
 
Without this information we don't know enough about the situation to help you.
 
Hope to hear back from you soon.
 
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VA

Hello, I continue with the same problem in my smartphone. The website doesn't work. I can consult nothing and do not receive information about artists, albums, etc.

Please, help me.

Thank you 

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VA

Hi, I receive this message : this page it doesn't work.

I can visit the web site in my computer and consult everything. My problem is in the phone.

I have an Smart phone

Comment

Hi Victor,

Can you please give us more detail?

Do you get an error message on the web page?

Is there any difference if you are on WiFi or using your cell service?

Does the page load if you use a different browser?

What kind of phone is it, and what is the operating system version?

https://helpcenter.trendmicro.com/en-us/article/tmka-20559

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