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Problem with subscription renewal

On March 22, 2025 I used the PayPal link provided to pay $16 in order to renew my long expired (2018, sorry) subscription. I received a receipt from PayPal acknowledging payment to Netaktion LLC, however the subscription renewal is not being acknowledged by AllMusic. I tried clearing the browser cache as recommended as well as logging out and logging back in (after successfully changing my password), however I'm still receiving a message requesting that I subscribe plus my account settings still show my subscription having expired in 2018.
Thank you.

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Sorry about that.

We do see your transaction went through via PayPal but they never notified our system of the payment.

We have updated your account and it should be in good shape. (You might benefit from logging out of AllMusic and logging back in).
Thanks for supporting AllMusic.

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B

Thanks for the quick response- it's fixed (I was a little concerned given the lack of a reply to someone who wrote about a concern a month ago, who I also see you replied to).

Also, although I was logged into AllMusic, I needed to log in separately (to Google) in order to post this comment. Is that normal?

"Also, although I was logged into AllMusic, I needed to log in separately (to Google) in order to post this comment. Is that normal?"

Yes.
This site (Helprace) is a forum where users can send feedback and post help requests to multiple sites (AllMusic and another site we run called SideReel).

Since both of those two sites have their own logins, we can't use Single Sign-On (meaning your AllMusic account would automatically log you in here) since we don't know which of our sites you are arriving from.

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