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Tracker Page Defaults Wrong

Somehow my tracker is stuck on <a particular list>, "hide watched shows".  Last night I was trying to look some stuff up on a list so I went from "My Tracker" to <that list>.  I set the page to "show watched shows" but when I finished page 1 and tried to go to page 2 it reverted to "hide watched shows" (and thus no shows appeared as that list is the shows I've finished).  Today, I'm back on "My Tracker" but when I refresh the page it defaults back to <that list>.  Happy to provide any additional details that would be useful.

2 replies

Hi Sara,
Thanks for the detail.

When you set the dropdown to be My Tracker or a specific list, and toggle the Hide/Show Watched Shows setting, we try our best to remember that last state and keep you there until you change it again, but it sounds like somehow your browser is not honoring that (or is confused and is remembering old states that you no longer are interested in).

I can see this particularly happening with power users who might have changed their list and watched states multiple times.

A question and a suggestion:

Q. Is this happening on your desktop/laptop or on mobile?

Suggestion: I wonder if clearing your browser cache would remove the confused states and give you the expected behavior:
https://www.kaspersky.com/resource-center/preemptive-safety/how-to-clear-cache-and-cookies

S

Yup, that'd be me.  I'm on a computer.  I've reset my cache and the problem went away.  Then I tried going back to <that particular list> with "show watched" and the problem returned.  I think there's something about the combination that's causing an issue.  (Looking at it more specifically, it seems to be editing the url and then not un-editing it when I return to Tracker.  If I click on the tracker bookmark in my browser it returns properly.)

Thanks for the update. We'll dig in.