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Hi Joseph

We received your email and wanted to let you know we've requested your credit card to refund the second incorrect payment.

We've made improvements to the payment system over the years but for some reason once in a while Stripe (the credit card processing company we use) fires another request.

Thanks again for supporting AllMusic

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Hi Mark, You found support!

I'm guessing that you are a subscriber and the system charged your card twice.

This page in our Frequently Asked Questions has some detail:

https://www.allmusic.com/faq/topic/subscriptionwrong

I am a subscriber and I still have an issue. Can you help?

If you have an issue with your subscription, please contact us at our feedback page and select "Paid Subscription" from the dropdown. Please be as detailed as possible in your response.  If you have received an email from AllMusic with the title Order Confirmation, please let us know the date, order number and the email address that you were using when you subscribed. This information will help us help you.
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JN

And, it's three and a half years later and the same problem occurs (to me, two days ago).  It makes one think that fixing this problem is not a priority.  Perhaps I won't be "prioritized" to want to continue subscribing.

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