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My tracker is stuffed!!!

My tracker is showing every show whether watched or not, all my ratings have gone, I can no longer hide watched shows, and my name no longer appears at the top of my tracker page so I can not log in or out!!!

See attached screen shots

5 replies

DB

Hi, 

it seems to have fixed itself even with the ad blocker on, so no need for any further help thanks heaps!

Thanks Donna.

I also use Windows 10 and Chrome version 88.0.4324.190 on SideReel but am not seeing the same issue.

We see from the link you sent that it looks like you have an adblocker on.

Their Detected Addons Ad blocker

This kind of thing can cause the browser to not load the page properly. Could you maybe disable that and see if the page functions as expected?

Maybe take a look at your extensions to see if something in there might be blocking page functionality: chrome://extensions/

Another thing to check is to make sure you have cookies enabled
chrome://settings/cookies

Please let us know if those fix the issue.

Can you please do us a favor?

Can you visit this page in Chrome and let us know the URL it creates: https://www.whatismybrowser.com/

Please send us the link near where it says "Your Web Browser's Unique URL"

Ether paste it in here or you can email it to support (at) sidereel (dot) com

We'd love to get this solved for you and anyone else having this issue.

 

DB

I have done everything you suggested and the same problem still exists on Google Chrome.

I opened the site in Google Chrome Canary and it works the way it should, so not sure why G

Google Chrome is suddenly not responding the way it should with your site.

Hi Donna.
This is very strange.
 
It sounds like the Javascript file isn't loading in your browser. Do you have any kind of extension or add-on like an ad-blocker or UBlockOrigin that might not be allowing the page to load all of its code properly?
 
This may go away if you clear your browser cache. https://www.refreshyourcache.com/en/home/