Unable to load Tracker
I've recently been unable to load the Tracker section of Sidereel. Is this being investigated?
8 replies
Hi Lee,
We're seeing the Tracker loading properly at this time.
Are you still seeing issues?
LC
Yes. Still the same issue. I can view other parts of Sidereel, just not the Tracker. I'm aware that there was a recent change relating to time zones (see attached screenshot). I'm based in the UK. Could it be related to that?
Hmmm... Very strange.
Are you able to see the Tracker if you look at it on a non-mobile device like a laptop or a desktop computer?
What about if you try this link on your phone:
LC
Both URL's don't work on either my phone or laptop. FYI - I'm using Chrome on my phone and Firefox on my laptop.
This is all very helpful. Thank you.
Can you please tell us what you have selected as your time zone and country in your user profile?
LC
No problem.
My time zone is: (GMT+00:00) Edinburgh
My country is: United Kingdom
Zac
·
A HA!
If we set those same settings, we also see a blank response.
This is not the final solution, but: What if you set your time zone to be London?
If we change from Edinburgh to London, we see the Tracker load properly.
LC
Yes, the Tracker loads properly when I set my timezone to London. I had only set it to Edinburgh as I live in Scotland but there's no time zone difference between Edinburgh and London so I'm happy to use London for now. Thanks for your help.
Zac
·
Sorry about that.
We'll work on getting this fixed for real since other users may be having the same problem, but glad we found a short-term workaround.
It looks like for some reason, some certain time zones are not allowing the Tracker to display.
(GMT-06:00) Central America
(GMT-06:00) Guadalajara
(GMT-05:00) Quito
(GMT-04:00) Georgetown
(GMT-03:00) Brasilia
(GMT-03:00) Greenland
(GMT-02:00) Mid-Atlantic
(GMT+00:00) Edinburgh
(GMT+01:00) Bern
(GMT+01:00) West Central Africa
(GMT+02:00) Pretoria
(GMT+03:00) St. Petersberg
(GMT+04:00) Abu Dhabi
(GMT+05:00) Islamabad
(GMT+05:30) Chennai
(GMT+05:30) Mumbai
(GMT+05:30) New Delhi
(GMT+05:30) Sri Jayawardenepura
(GMT+06:00) Astana
(GMT+07:00) Hanoi
(GMT+08:00) Beijing
(GMT+09:00) Osaka
(GMT+09:00) Sapporo
(GMT+11:00) New Caledonia
(GMT+11:00) Solomon Is.
(GMT+12:00) Marshall Is.
(GMT+12:00) Wellington
(GMT+13:00) Nuku'alofa
(GMT+13:00) Tokelau Is.
We're working on solving this.
If anyone else is no longer seeing their Tracker load data, maybe temporarily set your time zone to another city in the same time zone until we can figure out what is wrong.